Working With Internal Auditors: Tips for Audit Clients

Enhancing Client-Auditor Collaboration for Effective Audits

Internal audit engagements can often be a source of apprehension for clients. This article, penned by an experienced internal audit professional, aims to demystify the process by offering actionable advice for audit clients. The core message is that a collaborative and transparent approach benefits everyone, leading to more effective audits and stronger organizational governance. By understanding the auditor's perspective and expectations, clients can transform a potentially stressful experience into a constructive one.

Key Strategies for Audit Clients: The 'Dos'

The article outlines several crucial 'Dos' for audit clients to ensure a successful audit:

• Treat all information as formal: Understand that anything shared, even casually, can be used if relevant and credible.
• Review requirements carefully: The audit request list is a roadmap to what will be tested; preparing documents in advance streamlines the process.
• Understand audit objectives and scope: Knowing the audit's purpose helps clients prepare and keep discussions focused.
• Know the audit stage: Different stages (planning, fieldwork, reporting) have different focuses, influencing how clients should respond.
• Be familiar with policies and procedures: Auditors often start with policies; clients should know what's written and practiced.
• Know your boundaries: It's professional to state when a question falls outside one's responsibility.
• Assess auditor objectivity: Challenge observations that seem impractical or one-sided, as professional auditors value such discussions.

Pitfalls to Avoid: The 'Don'ts'

Equally important are the 'Don'ts' that can hinder the audit process:

• Don't take findings personally: Audit findings are about improvement, not personal criticism.
• Don't intentionally delay information: Delays create tension and a negative impression.
• Don't mislead or distract: Auditors are adept at recognizing diversionary tactics.
• Don't flood auditors with unnecessary documents: Provide only relevant information to keep the process efficient.

Ultimately, the article emphasizes that internal auditors are not adversaries but partners in the same system, working towards organizational improvement. Mutual understanding, respect, and transparency are the cornerstones of effective internal audit engagements, fostering sound governance and continuous enhancement.