The Metrics That Matter: How to Measure Audit, Risk and Control Functions Without Killing the Culture

This article emphasizes that traditional activity-based metrics in audit, risk, and control functions often drive the wrong behaviors, such as prioritizing volume over insight or compliance over trust. Instead, it argues for outcome-focused, strategically relevant, and culture-supportive metrics that balance hard data with soft signals, promote transparency, and foster better decision-making.
This article emphasizes that traditional activity-based metrics in audit, risk, and control functions often drive the wrong behaviors, such as prioritizing volume over insight or compliance over trust. Instead, it argues for outcome-focused, strategically relevant, and culture-supportive metrics that balance hard data with soft signals, promote transparency, and foster better decision-making.
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