Default-On AI: Are SaaS Vendors Outsourcing Their Risk To You?

SaaS vendors are increasingly enabling AI features by default, often with minimal notice, creating significant governance and risk challenges for client organizations. This 'default-on' approach shifts the burden of managing data residency, retention, consent, and legal compliance onto the customer. The article highlights examples from Zoom, Microsoft 365, and Google Workspace, urging organizations to proactively manage these risks and demanding better communication and control from vendors.